Support

Help for your Petiyo data.

Core care remains offline-first. Account and cloud actions require a working connection.

Account and sign-in

Accounts are optional. Use the same normalized email address on each device; passwords must contain at least 10 characters.

Email verification

Cloud backup requires a verified email. Use Resend, then “I verified, check again” after opening the signed email link.

Recovery key

Save the key shown when cloud encryption is enabled. Never send it to support. It can unlock older backups after a password reset.

Cloud restore

Select a backup and confirm replacement. Petiyo verifies the download and restores transactionally; restore is available to Free accounts.

Delete account

Delete inside the app or start a signed email confirmation on the account deletion page. Server data and cloud backups are removed; local device data remains separate.

Contact us

Email support@morve.com.tr with app and Android versions. Never send passwords, recovery keys, backup files or purchase tokens.